1. Introduction

Welcome to Subpehno. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website shop.elevorax.com and make a purchase. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect information in three ways:

  • Personal Information: When you place an order, we collect your name, shipping address, billing address, phone number, and email address.

  • Device Information: We automatically collect data about your device, including your IP address, browser type, time zone, and some of the cookies that are installed on your device.

  • Transaction Information: Details about the products you viewed and the items you added to your cart.

3. How We Use Your Information

We use the collected data for several purposes:

  • Order Fulfillment: To process payments, arrange for shipping, and provide you with invoices and order confirmations.

  • Communication: To contact you regarding your order, respond to your queries, and provide customer support.

  • Personalization: To improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site).

  • Marketing: If you have opted-in, we may send you emails or SMS about new arrivals, seasonal sales, and exclusive Subpehno events.

4. Data Security & Encryption

Security is our top priority.

  • We use Secure Socket Layer (SSL) technology to ensure that your personal information is encrypted during transmission.

  • We do not store your credit card or bank details on our servers. All payments are processed through certified and secure payment gateways (like Bank Portals, EasyPaisa, or JazzCash).

5. Sharing Information with Third Parties

We only share your information with third parties that help us provide our services:

  • Courier Partners: We share your name, address, and phone number with logistics companies (e.g., TCS, Leopard, or DHL) to deliver your orders.

  • Analytics: We use tools like Google Analytics to help us understand how our customers use the site.

  • Legal Compliance: We may share information if required by law or to protect our rights.

6. Your Rights (Data Access)

You have the right to:

  • Request access to the personal data we hold about you.

  • Ask for your data to be corrected, updated, or deleted.

  • Opt-out of marketing communications at any time by clicking the “Unsubscribe” link in our emails.

7. Cookies Policy

We use cookies to enhance your experience. Cookies help us remember your cart items and understand your preferences. You can choose to disable cookies through your browser settings, but it may affect the functionality of some parts of our site.

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@subpehno.com or via WhatsApp at +923036756289